Tanner Health and/or its affiliates — including affiliated entities that reference this Privacy Policy and Cookie Notice (collectively, “Tanner Health,” “Tanner,” “we,” “us,” or “our”) maintains this website as a benefit for and service to our community and is committed to safeguarding and maintaining the privacy of your personal information. In order for Tanner Health to provide our services, it is necessary for us to collect and use (process) personal information of our website visitors. This Privacy Statement describes our practices regarding the collection and processing of personal information through Tanner’s websites, apps and Online Services.
For purposes of clarity, "processing" as used in this notice includes the collection, use, storage, transmission, disclosure, and destruction of personal information. This Privacy Statement applies to all information collected by Tanner Health.
While the health system and its representatives strive to keep the information on this site current, no warranty or guarantee concerning accuracy of content is made. Although some of the information contained in this site relates to medical topics and issues, no information in the site should be construed as medical advice. All questions regarding your health or possible health problems should be directed to your healthcare provider.
In addition, this site includes links to other websites; however, Tanner Health takes no responsibility for the content or information contained in the linked sites. Tanner Health does not exert editorial or any other control over the linked sites, and the links should not be interpreted as an endorsement of the linked sites.
By continuing to use and interact with the Tanner Health website and by providing Tanner Health with your personal information, you are accepting the terms of this Privacy Statement.
Please also note that Tanner Health is not responsible for the privacy policies of third parties that operate any other website, application or platform.
If you are a patient of Tanner Health, this Online Privacy Policy and Cookie Notice is separate from Tanner’s Privacy Practices and HIPAA Privacy Policies, which address how Tanner collects, uses and discloses your information that is considered protected health information under the Health Insurance Portability and Accountability Act (“HIPAA”). This Online Privacy Policy and Cookie Notice does not apply to information that is protected health information under HIPAA.
Notice to non-U.S. residents and non-Alabama or non-Georgia residents
Tanner Health provides services in the states of Georgia and Alabama, in the United States. We are subject to certain United States federal laws and regulations and certain state laws and regulations that govern the privacy and security of patient healthcare information.
Site security disclosure
Tanner’s Online Services have reasonable security measures in place to protect against the loss, misuse and alteration of the information under our control; however, our online forms are not encrypted unless otherwise noticed and information you input may be accessed by unauthorized users prior to you sending it to us. Please note that, by its very nature, no data storage system or transmission of data over the Internet or other public network can be absolutely secure. Tanner Health, accordingly, cannot and does not guarantee the complete security of electronic information.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a login or password for access to certain parts of our Online Services, you are responsible for keeping this login and password confidential. We ask you not to share your login and password information with anyone.
What types of information do we collect?
When you use our Online Services, we may collect information from or about you, as well as the device you have used to access and use the Online Services, in a variety of ways.
Intended purposes: Tanner.org may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of possible services that may be available to you from www.tanner.org. Tanner Health may also be in contact with you regarding completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered. Tanner Health’s third-party service providers are not authorized to disclose information except as necessary to perform the services on our behalf or to comply with legal requirements. In certain instances, in order to provide services and to support tanner.org's activities, or as required by law, we may share your information with other Tanner Health departments, other than the department with which you originally shared your information. In all of these instances, the information provided to the third-party or a Tanner Health department will be limited to the extent necessary to provide the user-requested information and/or services, or as required by applicable law enforcement agencies.
Tanner Health does not now, nor will in the future sell, rent, or lease any of the protected health information obtained. Tanner Health may disclose personal information, without prior notice to you, only if required to do so in accordance with applicable laws and/or in good faith belief that such action is deemed necessary or is required in an effort to:
- Remain in conformance with any decrees, laws and/or statutes or in an effort to comply with any process which may be served upon Tanner Health and/or our website;
- Maintain, safeguard and/or preserve all rights and/or property of Tanner Health; and
- Perform under demanding conditions in an effort to safeguard the personal safety of users of Tanner.org and/or the general public.
Information you provide directly to us: We collect and store information that you provide directly to us on or through the Online Services. For example, we collect information about you when you pay a bill, sign up for a newsletter, take a survey, make a donation, create an account or register for our Online Services, post comments on our sites, fill out a form, schedule an appointment, or otherwise communicate with us. Depending on the service, we may collect the following types of information from you, and we may use this information to contact you or combine that information with other information we have about you or your device:
- Account information, such as your name, email address, password, postal address, billing address, shipping address, phone numbers, age, date of birth, drivers’ license number and any other information you provide;
- Transaction information, such as your health insurance information and limited payment information from you, such as payment method and payment card information;
- Information about others, such as the names and the contact information of your providers, your representatives, and any dependents in your care;
- Health information, that is not protected health information under HIPAA, such as your past and present medical condition, medication information and treatment history; and
- Other information you choose to provide, such as when you fill out a form; request an appointment; participate in a survey, assessment, contest, promotion or interactive area of the online services; live audio and video interactions; or request technical or customer support.
Browser or device information: We also collect certain information automatically when you use or navigate our Online Services, such as the following types of information. Tanner Health does not consider this information to be protected health information or personally identifying information:
- Log file information, including where our servers record certain log file and usage information such as your computer’s Internet protocol (IP) address, browser type and language, operating system, referring URLs, date and time of your visit, pages viewed, links clicked, movements through the Online Services, and other information about your sessions activities on our Online Services.
- Device information, such as the device used to access or use the Online Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information. If your device settings permit, we may also collect information about the precise location of your device and access and collect information from certain native applications on your device (such as your device’s camera, photo album and phonebook applications) to facilitate your use of certain features of the Online Services.
Cookies and similar tools: We may also use cookies, pixel tags, web beacons, embedded scripts, local objects, and similar tracking technologies to automatically collect and share the types of log file and device information described above. By using our Online Services, you consent to our use of cookies and similar technologies.
Third parties and their tools: We may allow others to provide analytics, marketing or other services on our behalf using cookies or other technologies to collect information about your use of our Online Services and other websites. We also place cookies of third parties, such as Google, Facebook, X and LinkedIn, in the Online Services that track your interactions with the third party’s website, content, advertisements, website links, and/or other online services. Some of this information may be used for re-identification. Re-identification is a process by which anonymized data collected on our Online Services (for example, tanner.org) are matched with personally identifiable information. Re-identified data are used, among other ways, to provide website users with a more relevant and user-friendly online experience.
How do we use your information?
We use information we collect to, among other things, communicate with you, provide you with information, make features and functions in the Online Services available for your use, optimize your web experience or provide customer service, conduct research and analysis, market and advertise to you, enforce or apply our terms of use and other agreements, and improve, evaluate, or enhance our services and operations, including the Online Services. We may also de-identify or aggregate your data or otherwise combine information collected through different Online Services or portions of our Online Services.
How long do we keep your information?
We may retain the information identified above for an indefinite period of time, unless retention is prohibited or a different retention period for this information is required under applicable law.
Cookies And Other Technologies Notice
Please read this Cookies Notice carefully. It describes how we collect and store information, including through cookies, pixel tags, web beacons, embedded scripts, local objects, and similar tracking technologies (collectively referred to as “Cookies”) on our Online Services, the reasons we use Cookies, and how you can manage settings related to Cookies.
What are cookies and why does Tanner use them?
A cookie is a text file that is stored on your computer, mobile or other device by your web browser when you visit or use an Online Service, and that your browser provides to us each time you return to the Online Service. Almost every website uses these files. Cookies may store certain information such as your internet protocol (“IP”) address, operating system, device information, browser type and language, referring URLs, access times, pages viewed, links clicked, movements through the Online Services, and other information about your activities or use of the Online Service.
Cookies are used to identify the content you view, the content you provide so that you do not have to re-enter it each time you visit our Online Services, and your preferences and settings. Cookies also help us provide you with customized content, speed navigation through our Online Services, allow us to learn about your visit and use of our Online Services, and to market our products and services to you on our Online Services and non-Tanner websites based on your interests and preferences. Cookies vary in duration. Session cookies, for example, last for as long as your internet browser is open. Once the browser closes, the session cookies disappear. Persistent cookies are stored on your device for longer periods. Both types of cookies can create an identification that is unique to your device.
What types of cookies does Tanner use?
We may use different types of cookies, depending on the Online Service.
Strictly Necessary Cookies are essential to make the Online Service work. These cookies are used for technical purposes such as enabling better navigation on the Online Services. Without these cookies, Online Services cannot be provided or some of its features could be significantly diminished.
Performance Cookies are used for various performance purposes including tracking the number of visitors to the Online Service and information such as the number of views a page gets, how much time a user spends on a page and other pertinent web statistics. These cookies are used to improve the performance of the Online Services and the user experience.
Functional Cookies enable the Online Service to save information already entered (such as user names, language choices, and your location), so that it can offer you improved and more personalized functions. Functional cookies are also used to enable features you request, such as playing videos.
Analytics Cookies are used with our Online Services from third parties, such as Google Analytics. These services use cookies to collect information such as IP address, device ID, browser information, geolocation, content viewed, or other similar information for the purpose of analyzing and measuring how visitors use the Online Services and specific functions and features.
Marketing Cookies may be used to deliver advertisements to you based on your interests and preferences. These cookies may also be used to collect data when you have interacted with our online advertisements. Data we may collect for advertising or marketing purposes includes information such as IP address, browser type, location (municipality — not home or street address), date and time of visit, domain type and activity on the Online Service. We may use and share data from these cookies with our advertising and marketing partners that enable us to present you with advertising on other sites, or with marketing information, based on your previous interaction with our Online Service. These cookies also limit the frequency with which an advertisement appears and measure the effectiveness of advertising campaigns by determining whether you have visited an advertised webpage or our Online Service. We may permit selected marketing partners to match and identify you using this information.
We also place cookies and other plug-ins of third parties, such as Google, Facebook, LinkedIn, and X, in the Online Services that track your interactions with our Online Services and that third party’s website, content, advertisements, website links, and/or other online services. These cookies are linked to a user’s use of that third party’s online services. Third-party cookies are managed by third-party service providers that also provide Tanner with statistical or analytical information and help us provide you with advertisements that we believe would be relevant for you. The information collection and use practices by such third parties are described in that third party’s privacy policies and cookies notices, not this Cookies Notice.
How to manage and disable cookies
You can manage or disable certain cookies by adjusting your browser or device settings. Browsers and devices are different, so refer to the settings menu of your browser or device control settings for instructions on how to change your cookie preferences. If you choose not to receive cookies, our Online Services, or portions of our Online Services, may not work properly or be available to you.
You may also manage cookies placed by third parties such as Google by following the instructions provided by the third parties in their cookie policies and notices. For information about clearing, enabling and managing cookies in Google Chrome, for example, please visit the Google Chrome Help Center. To learn more about the use of cookies by Google for analytics and to exercise choice regarding those cookies, please visit the Google Analytics Opt-out Browser Add-on.
You also may be able to opt-out from having certain of our third-party marketing partners use cookies on our Online Services to collect data for marketing purposes. Some of these advertising partners are members of the Network Advertising Initiative (“NAI”). To remove yourself from some or all NAI member advertising programs as further described in the NAI Opt-Out Page, please visit the NAI Opt-Out Page, https://optout.networkadvertising.org, and follow the relevant instructions. Please note that if you delete, block or otherwise restrict cookies on your computer, or if you use a different computer or Internet browser, you may need to renew your NAI opt-out choice.
Do not track
Tanner Health recognizes users may prefer a "Do Not Track" approach. If you would like more information on cookies, please visit: All About Cookies and All About Do Not Track.
Information security practice
Tanner Health shall endeavor and shall take every precaution to maintain adequate physical, procedural and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's personal information under our control.
Legal compliance
Tanner may disclose your personal data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the company
- Prevent or investigate possible wrongdoing in connection with the service
- Protect the personal safety of users of the service or the public
- Protect against legal liabilityLegal compliance
Children's privacy
Tanner Health does not knowingly collect personal identifiable information from children under the age of thirteen (13) without verifiable parental consent. If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.
Contact us
If you have any question or concerns regarding the Privacy Statement related to our websites or apps, please feel free to contact us: Tanner Privacy and Security Officers
Mailing address:
Tanner Health
705 Dixie Street, Carrollton, GA 30117
Attention: Security Officer
Privacy statement updates
Last updated on March 4, 2025
Tanner Health may modify this privacy statement from time to time, in its sole discretion. We recommend you read the statement periodically. If we make any significant changes to this Privacy Statement that increases Tanner Health's rights to use personal information previously collected about you, we will update this Privacy Statement to include the changes about the information collected and/or retained. Tanner Health remains committed to protecting information and will endeavor to ensure fair and transparent processing in accordance with the law.