A simpler way to manage your healthcare bills
We are moving to Tanner MyChart for billing and payments to make it easier to manage all your health information in one secure place.
To understand what’s changing, it helps to understand how you're billed. Tanner Health includes two parts: Tanner Medical Group for doctor visits and Tanner Medical Center for hospital services. Because these services are billed separately, you may receive more than one bill.
Our transition to Tanner MyChart will bring everything together and help simplify how you view your bills and make payments.
Below, you will find important dates and information about what is changing, what to expect and what steps you need to take if you are enrolled in a payment plan.
You’ll also see updates about our new billing statements that begin on July 1 — as well as a new phone number for Text-to-Pay messages beginning July 15.
Key dates to know
May 1, 2026
Who is impacted? | AccessOne account holders
Starting May 1, you will no longer be able to create a new AccessOne payment plan, and new charges for visits on or after May 1 cannot be added to existing plans. All new plans must be set up in Tanner MyChart.
If you have a payment plan before May 1, you will continue making your monthly payments to AccessOne, and they will continue issuing your billing statements.
July 1, 2026
Who is impacted? | All patients who receive a hospital bill
Avadyne Health will continue sending billing statements for services billed before July 1 until those balances are paid. For hospital services on or after July 1, Avadyne Health will no longer send billing statements.
Tanner Medical Center will begin sending billing statements and notifications based on your Tanner MyChart preferences. We encourage you to enroll in Tanner MyChart so you can choose how you want to receive your billing information and manage your account.
During this transition, you may receive hospital statements that look different until all previous balances are resolved.
July 15, 2026
Who is impacted? | All patients who use Text-to-Pay
Tanner Medical Center will stop sending Text-to-Pay messages from the current number (#89-523).
Important information about
AccessOne payment plans
Your current plan will continue as usual, making payments directly to AccessOne.
Important information about
TMG/physician billing
Your billing statements will look different beginning July 1.
Important information about
Avadyne Health billing
Avadyne will continue billing for services before July 1. TMC will begin billing after that date.
Benefits of Tanner MyChart
Tanner MyChart is designed to give you better access to your
information. It’s free to sign up, and you can access it 24/7 on your
computer or mobile device. With MyChart, you can:
- View your bills and health records together.
- Make payments securely.
- Choose how you receive notifications.
- Set up and manage payment plans.
- Apply for financial assistance.
- Message Tanner’s financial services team.
- Get 24/7 access to your billing and healthcare information.
- Track balances and payments.
- Enroll in paperless billing (paper statements will still be available if preferred.)
- And a lot more!
Ready to get started in Tanner MyChart?
Visit TannerMyChart.org to sign in or register for your account. You can also download the mobile app from Google Play and the Apple App Store.
If you have questions or need assistance, check out our FAQ page.
Frequently asked questions
Changes to billing are designed to create a more connected and convenient experience for patients across the region. By bringing important tools together, it becomes easier to stay informed, manage payments and stay on track with your care.
Why are we making this change?
This update is designed to make managing your health care and billing simpler and more connected.
By bringing everything into one place, you’ll have clearer access to your information and more convenient ways to stay on track with payments.
Do I need a Tanner MyChart account?
Yes. Tanner MyChart will become the primary way to view and manage your billing. If you do not already have an account, you can sign up for free at TannerMyChart.org.
What if I choose not to sign up for Tanner MyChart?
You can still manage your billing without Tanner MyChart, but some features will be limited.
Without MyChart:
- You will receive billing statements and notices by mail.
- You may have fewer payment options available.
- You may need to pay by mail, over the phone, online or in-person.
Tanner MyChart gives you access to your balance, detailed billing, payment history and more at any time. Without it, you may need to contact customer service and request this information.
You may also miss payment reminders, which could lead to late or missed payments.
Creating a Tanner MyChart account is free and easy, offering a secure and convenient way to manage your billing and health care in one place.
Will my hospital balance change?
No. Your hospital balance will not change as part of this update. Your balance will only decrease as payments are made or if you are receiving financial assistance.
Will I still be able to make payments on my current AccessOne account?
Yes. If you have an existing AccessOne payment plan, you will continue to receive statements from AccessOne and make payments directly to them as usual.
Can I add balances to my AccessOne account for visits before May 1?
Yes. You have until May 28, 2026, to add to an existing AccessOne payment plan. These changes go into effect on July 1.
Why am I receiving different statements from Tanner Medical Center, and can I trust these statements?
Yes. You can trust these statements and continue making payments as directed.
As part of the billing transition, you may receive up to three different types of statements from Tanner Medical Center. The format you receive will depend on your AccessOne account status and your dates of service.
Below are examples of the statements you could receive:
These updates are designed to simplify the billing experience while supporting better communication between patients and care teams, helping ensure access to care remains clear, connected and easy to manage.
Who do I contact with questions?
- AccessOne: 1-888-458-6272
- Avadyne Health: 1-800-888-0792
You can also view these Tanner MyChart FAQs for additional details and support.