Avadyne Health Billing Updates

What’s changing with my hospital statements?

Starting Sept. 1, 2026, Tanner’s partnership with Avadyne Health ends. Our hospital billing statements and call center will transition from Avadyne Health to Tanner MyChart to create a more connected experience, giving you one place to manage your bills.

What you need to know

Tanner MyChart will become the primary place to:

Receive billing notifications and view detailed statements.
Make payments securely.
Set up and manage payment plans.
Connect with the Tanner Patient Financial Services team.

Billing statements will have an updated look and will include:

Pay online details with a link to MyChart
A pay by smartphone option with a QR code
A pay by phone option with a new contact phone number (1-888-594-0674)
A pay by mail option with a new mailing address (P.O. Box 981006, Boston, MA 02298-1006)
Available payment plan options
Contact information for questions

During the transition, you may receive different types of statements depending on your dates of service. Below are examples to help you recognize each format:

Additional updates:

After July 1, all new payment plans must be set up in Tanner MyChart.
Text-to-Pay messages will arrive from a new number beginning Sept. 1.

What you need to do now

To ensure you remain up to date on your account and payments, you should:
- Log in or create your free Tanner MyChart account to set your billing preferences and manage future payments.
- Watch for new billing statements from Tanner Medical Center beginning Sept. 1.
- Continue making payments to Avadyne Health if you receive a bill from them.

If you need help accessing your Tanner MyChart account, call 770-812-6875

Please note that call volumes may be higher than usual during this transition. If you are unable to reach a team member, please leave a voicemail, and we will return your call as soon as possible.

Billing Updates 2026

Who do I contact with questions?

These updates are designed to simplify the billing experience while supporting better communication between patients and care teams, helping ensure access to care remains clear, connected and easy to manage.

You can also view these Tanner MyChart FAQs for additional details and support.

AccessOne: 1-888-458-6272
Tanner Patient Financial Services: Send a message through MyChart, send an email to patientfinancialservices@tanner.org or contact us at 770-812-9566.